Contact Us

Contact information | Delivery details | Prices and payment | Privacy, terms & conditions


Contact us

Please call or write to us for further information on our products and services.

Our office hours are Monday - Friday 09.00 - 17.00. You can also leave us a phone message or send us an e-mail as these are often checked and answered outside the office hours and at the weekends.



Our items are delivered, depending on the destination, size and weight, by the courier or freight services.

Delivery cost is calculated at the checkout and is between £2.45 and £310.00 to the UK mainland.
All large items ( Boilers & thermal stores) are delivered directly from the factory and normally take 2-3 weeks to arrive. Delivery time for bespoke cylinders and boilers can be up to 5 weeks.
Smaller items are sent from our UK stock.

We anticipate to dispatch all the stock items, ordered before 10.30 on the same working day.

Our lead time for out of stock items is 10-15 working days from the receipt of the order although this can also be shorter and in some cases, longer. If your ordered item is out of stock, we will inform you about the availability and the delivery schedule.

Prices, Payment & Order Information

Our prices on this website do not include VAT. The UK VAT is added at the checkout and is currently 20%. Customers ordering outside the UK who have a valid EU VAT number do not have to pay this tax. Please contact us with your order details and we will issue an invoice where the tax has been removed.

Viewing and ordering products is simple and secure.
Simply add an item to the shopping basket and you will be redirected to the shopping cart.
There you can either continue shopping or proceed to the checkout.

Once you have finished the checkout, we will check the product availability and send you an invoice for your order.
Depending on your choice how to pay (BACS / Cheque or PayPal / Cards), we will send you either a standard paper invoice with our bank details or a PayPal invoice which can be paid online.

You do not need to have a PayPal account to pay the invoice online, just select the 'pay by credit / debit card' option at the screen.
We do not see or store your financial information so you can be sure of the security of your transaction
PayPal uses the most secure transaction methods available in the UK today

Privacy, Terms & Conditions of sale

We are committed to protecting our customer's privacy.
We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent or the mail we send is directly connected to your purchase.
We will NEVER pass your details on to any third party.
We will always give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:

Your name, address, telephone number and email address
If applicable, the name and address of your company.
We will need retain your order history on file for warranty purposes.

We will never collect sensitive information about you.
You can check the information that we hold about you by emailing us. If you find any inaccuracy we will delete or correct it promptly.
The personal information we obtain during the order process will be held securely in accordance with our internal security policy and the law.
We do not track the visitors on our site nor do we use their IP information in any way.
Our website can use a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can potentially be used to identify you unless you modify your browser settings. We will never use this information.
If you have any questions/comments about privacy, please email us at:

Our full terms and conditions of sale can be downloaded here.

Contact Details

The Old Smithy  |  St. Neot   |   Cornwall  |        PL14 6NG  |  UK

01392 247 343                  International +44 1392 247 343             Email:

Download our Terms & conditions of sale  PDF 1.4 Mb 




All of our large products like the thermal stores
and boilers are delivered directly from the factory to the customers.
Most of them will also need a forklift or similar for unloading.
More information can be found from above.

How to purchase

All our standard products can be ordered through this website.
Please find out how to order from above.